Website Privacy Policy

The Services involve two distinct categories of individuals whose personal information may be collected or processed:

• Contractors (paying subscribers): Home service contractors who subscribe to the Revive platform to manage their lead follow-up and outreach. Contractors are direct users of the Services and have accepted our Terms of Service.
• Homeowners (end users contacted on behalf of Contractors): Individuals whose contact information is uploaded to the platform by a Contractor and who are contacted through the Services on behalf of the Contractor. Homeowners do not have a direct contractual relationship with Revive; the Contractor is the party responsible for obtaining consent to contact the Homeowner.

We collect the following categories of personal information directly from Contractors:

• Identifiers: name, email address, phone number, business name, business address, service area, and timezone.
• Account credentials: login information managed through our authentication provider (Clerk).
• Payment information: credit card, debit card, or ACH payment details processed through Stripe. Revive does not store full payment card numbers on its own servers.
• Integration credentials: Google Calendar OAuth tokens, Zapier webhook configurations, and CRM connection settings.
• Subscription and billing records: subscription plan, billing history, payment status, and account configuration.
• Communications: emails, support requests, and other communications between Contractor and Revive.

The following categories of Homeowner personal information may be processed through the Services. This information is uploaded or provided by the Contractor, not collected directly by Revive from the Homeowner:

• Identifiers: first name, last name, phone number, email address.
• Property information: property address, city, state, ZIP code.
• Lead metadata: lead source (e.g., Google Ads, Facebook, LSA, CSV upload), campaign identifier, date of lead acquisition, CRM record identifiers.
• Communication records: SMS conversation transcripts (including AI-generated responses), email delivery status, and opt-out records.
• Qualification data: AI-generated lead qualification scores, property-level attributes (such as estimated roof age, damage indicators, and prior work history), and appointment outcomes (booked, completed, no-show, recovered).
• Compliance records: opt-out timestamps and method, DNC check results, and consent certification logs.

When you visit the Site or use the Services, we may automatically collect:

• Device and browser information: IP address, browser type and version, operating system, device type, and screen resolution.
• Usage data: pages visited, features used, clickstream data, session duration, and referring URL.
• Approximate geolocation: country, state, or region inferred from your IP address.

We use basic product analytics (page views, feature usage) for internal product improvement. We do not use third-party advertising pixels, retargeting tools, or cross-site tracking technologies at this time.

We collect personal information directly from Contractors when they create an account, subscribe to the Services, configure their platform settings, upload Contact Data, connect integrations, contact our support team, or otherwise interact with the Services.

Homeowner personal information is provided to us by Contractors through Contact Data uploads (CSV files, CRM webhook syncs, or Zapier integrations). Revive does not independently collect Homeowner personal information. The Contractor is responsible for ensuring that all Contact Data uploaded to the platform was lawfully obtained and that appropriate consent has been obtained for the Contractor’s outreach activities. See our Terms of Service, Article 4, for the Contractor’s representations and warranties regarding consent.

Additional Homeowner information is generated through the operation of the Services, including AI-generated conversation transcripts, lead qualification scores, and property-level enrichment data. This information is derived from the Contractor’s interactions with Homeowners through the platform and from publicly available data sources used for property-level enrichment.

We collect technical and usage information automatically through standard web technologies (such as server logs and analytics tools) when you access the Site or use the Services.

We use personal information to provide, maintain, and improve the Services, including:

• Processing and delivering automated SMS and email sequences on behalf of Contractors.
• Generating AI-powered qualification conversations with Homeowners.
• Booking appointments on Contractors’ Google Calendars.
• Providing the live dashboard, analytics, and reporting features.
• Processing Contractor payments and managing subscriptions.
• Providing customer support and responding to inquiries.

We use personal information to:

• Enforce opt-out requests and maintain suppression lists in compliance with the TCPA and applicable state laws.
• Perform DNC registry checks and reassigned number database checks.
• Log consent certifications, opt-out events, and other compliance records.
• Respond to legal process, government requests, or enforce our Terms of Service.

We use personal information in anonymized and aggregated form to improve the Services, including analyzing usage patterns, optimizing AI conversation quality, and developing new features. We do not use individually identifiable Homeowner information for product improvement without anonymization or aggregation.

As described in our Terms of Service (Article 6), Revive may use Platform Data (anonymized, aggregated, and de-identified data derived from platform operations) for commercial purposes, including the development and licensing of aggregated market intelligence (e.g., market trends by geography, conversion benchmarks, and property condition analytics). This data does not identify individual Homeowners and cannot reasonably be used to re-identify any individual.

We may use Contractor contact information to send service-related communications (such as billing notices, security alerts, and feature updates). We do not send marketing emails to Homeowners on our own behalf.

We disclose personal information to the following categories of third-party service providers (sub-processors) who process data on our behalf to deliver the Services. Each sub-processor is bound by contractual obligations to protect the data and to use it only for the purposes for which it was disclosed:

We may disclose personal information if required to do so by law, regulation, legal process, or governmental request, or if we believe in good faith that disclosure is necessary to: (a) comply with applicable law or legal process; (b) protect the rights, property, or safety of Revive, our users, or the public; (c) detect, prevent, or address fraud, security, or technical issues; or (d) enforce our Terms of Service.

In the event of a merger, acquisition, corporate reorganization, bankruptcy, or sale of all or a portion of our assets, personal information may be transferred to the acquiring entity. We will provide notice of any such transfer and any changes to applicable privacy practices.

We may disclose aggregated, anonymized, and de-identified data that does not reasonably identify any individual to third parties for any lawful purpose, including market intelligence, industry benchmarking, and analytics.

Revive does not sell personal information as defined under the California Consumer Privacy Act (CCPA/CPRA) or any other applicable privacy law. Revive does not share personal information for cross-context behavioral advertising.

If you are a Homeowner who has been contacted through the Revive platform on behalf of a Contractor:

• Opt-Out of Communications. You may opt out of SMS messages at any time by replying STOP (or QUIT, CANCEL, OPT-OUT, UNSUBSCRIBE, or REVOKE) to any message. You may also request that the Contractor stop contacting you by any reasonable means, and the Contractor is obligated to relay such requests to the platform.
• Access and Deletion Requests. You may request access to the personal information we hold about you or request deletion of your personal information by contacting us at privacy@revive.deals. We will verify your identity and respond within the timeframes required by applicable law. Please note that certain information (such as opt-out records and compliance logs) may be retained as required by law even after a deletion request is honored.
• Correction Requests. You may request correction of inaccurate personal information by contacting us at privacy@revive.deals.

If you are a Contractor with a Revive account:

• You may access, update, or correct your account information through the platform dashboard at any time.
• You may request export of your Customer Data in accordance with the Terms of Service, Section 6.3.
• You may cancel your subscription and request deletion of your account by contacting us at legal@revive.deals.
• Upon account deletion, we will delete your Customer Data from active systems within sixty (60) days, subject to the retention provisions in the Terms of Service and this Privacy Policy.

If you are a California resident, you have the following additional rights under the CCPA/CPRA: (a) the right to know what personal information we collect, use, and disclose about you; (b) the right to request deletion of your personal information; (c) the right to correct inaccurate personal information; (d) the right to opt out of the sale or sharing of your personal information (we do not sell or share personal information); and (e) the right to non-discrimination for exercising your privacy rights. To exercise these rights, contact us at privacy@revive.deals or submit a request through our platform.

Residents of Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and other states with comprehensive privacy laws may have similar rights to access, delete, correct, and opt out. To exercise any rights available under your state’s privacy law, contact us at privacy@revive.deals.

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide the Services, comply with our legal and contractual obligations, resolve disputes, and enforce our agreements.

Contractor account information and billing records are retained for the duration of the subscription and for a period of seven (7) years thereafter for tax and accounting purposes.

Homeowner Contact Data in active systems is retained for the duration of the Contractor’s subscription. Upon termination, Contact Data is deleted from active systems within sixty (60) days, subject to the Contractor’s data export rights under the Terms of Service.

Opt-out records, consent certification logs, DNC check results, and related compliance records are retained for a minimum of ten (10) years from the date of creation. This retention period is required to satisfy the longest applicable state opt-out retention requirement (Virginia SB 1339) and to maintain an auditable compliance history.

Anonymized, aggregated, and de-identified Platform Data may be retained indefinitely for product improvement, analytics, and commercial purposes as described in this Privacy Policy and the Terms of Service.

Copies of data may persist in automated backup systems for up to one hundred eighty (180) days after deletion from active systems.

We implement and maintain commercially reasonable technical and organizational security measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS 1.2 or higher.
• Encryption of data at rest using AES-256 or equivalent.
• Access controls limiting access to personal information to authorized personnel on a need-to-know basis.
• Regular security assessments and vulnerability testing.
• Immutable, append-only logging of all compliance events.
• Secure authentication through our identity provider (Clerk).

Despite our efforts, no method of electronic storage or transmission over the internet is completely secure. We cannot guarantee the absolute security of your personal information. In the event of a data breach affecting your personal information, we will notify affected individuals and regulatory authorities as required by applicable law.

The Services are intended for use by businesses and individuals who are at least eighteen (18) years of age. We do not knowingly collect personal information from children under the age of thirteen (13) or, where applicable, under the age of sixteen (16). If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us at privacy@revive.deals.

The Site or Services may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to third-party services, and we are not responsible for the privacy practices of any third-party service. We encourage you to review the privacy policies of any third-party service before providing your personal information.

The Services integrate with third-party platforms (such as Google Calendar, Zapier, and Contractor CRM systems) as configured by the Contractor. Data transmitted to these third-party platforms is subject to the third party’s own privacy policy and terms of service. Revive is not responsible for the data handling practices of third-party integration partners.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the Services. When we make material changes, we will update the “Last Updated” date at the top of this Privacy Policy and, for Contractors with active accounts, provide notice via email at least thirty (30) days before the changes take effect. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us at: